Home visits for the pets of Croydon*.

We know that sometimes it just isn't possible for you or your pet to travel into our practice to receive care. At times like this, our capable and compassionate veterinary team offer home visits. 

 

Not all treatments can be fulfilled at home and follow up visits may be required in practice. Our veterinary team will be able to advise on the best option for you and your pet. For more information on home visits please call us on 0208 432 8018. 

 

Terms & Conditions. 
1.    These terms and conditions govern the provision of home visit services by Companion Care (Croydon) Limited (company number 07558566), whose registered office is at Pets At Home Limited, Epsom Avenue, Stanley Green Trading Estate, Handforth, Cheshire, SK9 3RN (the "Practice"). By booking and using the home visit service, you agree to be bound by these Terms.  

Acceptance of these terms and conditions
2.    By booking and using the home visit service, you agree to be bound by these terms and conditions.  
3.    Full Legal Terms and Conditions apply (https://www.vets4pets.com/about-us/terms-and-conditions/legal-terms-and-conditions/) 
 
Service Overview  
4.    Home visits will be carried out using staff cars, which are insured for business use..  
5.    The service will be available on Wednesdays only between 11:00am and 1:00pm, except for euthanasia appointments, which we try and accommodate wherever possible.  
6.    The Practice does not provide emergency services as part of the home visit service.  During practice hours, clients requiring urgent care should contact the practice directly. Outside of practice hours, clients should contact their nearest emergency veterinary service. 
 
Booking and Cancellation  
7.    Appointments must be booked in advance, ideally by phone call, but can also be made through Digital Practice.   
8.    Changes or cancellations to appointments are non-refundable.
9.    Home visit appointment slots are offered strictly subject to availability and cannot be guaranteed. The Practice reserves the right to amend, reschedule or withdraw appointment slots at its sole discretion. Confirmation of an appointment is dependent upon operational capacity at the time of booking.
10.    The Practice reserves the right to cancel or reschedule a home visit at its sole discretion. In such cases, a full refund will be provided for the cancelled appointment.

Fees and Payment  
11.    Payment for the home visit and mileage charge is required at the time of booking and is non-refundable.
12.    Any additional charges incurred during the home visit (e.g. treatments or medication) must be paid via Digital Practice at the time of the home visit.  
13.    If free parking is unavailable at the location of the home visit, the cost of parking will be charged to the client.  

Client Responsibilities  
14.    Clients must ensure safe and accessible conditions for the home visit, including a suitable parking space.  
15.    Clients are responsible for providing accurate information about the animal's behaviour and any risks that may impact the home visit.  
16.    Clients must ensure that the location for the home visit complies with health and safety requirements, including adequate lighting and a clean, hazard-free environment. The Practice reserves the right to decline a visit if these conditions are not met.
17.    Clients are responsible for safely restraining their pet during the home visit, unless otherwise agreed. The Practice will not be liable for any injury or loss arising from improper restraint by the client.
18.    If the client is not present at the agreed location and time for the home visit, the visit will be deemed cancelled, and the full charge will still apply.
19.    Clients must disclose any known health conditions, behavioural issues, or medication requirements for their pet before the visit. The Practice will not be liable for any adverse outcomes arising from incomplete or inaccurate information.

Exclusions and Limitations  
20.    The Practice reserves the right to decline or terminate a home visit if the animal is deemed too aggressive, fractious, or nervous to safely proceed. In such cases, the home visit charge will still apply, regardless of the outcome.  
21.    The service is subject to availability and may be withdrawn or adjusted at the Practice's discretion.  
22.    The Practice reserves the right to refuse any person from a home visit for any reason and at its absolute discretion.
23.    The Practice reserves the right to vary the terms and conditions at any time, or to withdraw or modify the home visit service altogether if circumstances require.
24.    The Practice’s decision is final in connection with all matters arising from this home visit service  and no correspondence will be entered into. 

Data protection
25.    Any personal information received by the Practice during the booking process will be used in accordance with our privacy policy (https://www.vets4pets.com/about-us/privacy-policy/).
26.    The Promoter will use personal information received as part of the home visit service may be held and used for administration purposes.

Liability  
27.    The Practice will take reasonable care to provide the home visit service. However, the Practice shall not be liable for any delay or failure to perform the home visit service due to events beyond its reasonable control, including but not limited to severe weather, traffic disruptions, or staff illness.
28.    Nothing shall exclude the Practice’s liability for: 
(a) death or personal injury caused by negligence; 
(b) fraud or fraudulent misrepresentation; or 
(c) any other matter which cannot be limited or excluded by law. 
29.    Subject to clause 28, the Practice will not be liable for any.
(a) loss that is not caused by the Practice or that was caused by any event or circumstance beyond the Practice’s reasonable control;  
(b) indirect, special or consequential losses; or
(c) indirect or direct loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill.
30.    Except where liability cannot lawfully be excluded, the Practice will not be responsible for any costs, damage, liability, loss or injury resulting from your home visit. 
 
Governing Law  
31.    These terms and conditions are governed by the laws of England, and any disputes arising under them shall be subject to the exclusive jurisdiction of the English courts.  

Questions
For any questions or additional information, please contact the Practice directly